Our Privacy Policy

Texas HB 4224 mandates that covered healthcare entities display instructions about how to request medical records in two locations — on their website and at each physical facility. This ensures patients are informed on how to request their medical records, contact the appropriate licensing or disciplinary authority, and file a consumer complaint under Texas Health and Safety Code Section 181.103.

To obtain a copy of your medical records, please reach out to us by email at dayspringwellness2001@gmail.com or feel free to speak with us directly.

How to File a Consumer Complaint Under Texas Health and Safety Code § 181.103

According to Texas Health and Safety Code § 181.103, the Texas Attorney General's office maintains a consumer information website that lists the state agencies overseeing health-related entities, including the Texas Medical Board, Texas Department of Insurance, and the Texas Department of State Health Services. This site outlines their complaint enforcement processes, but it doesn’t create a new complaint process; rather, it empowers the Attorney General’s Office to manage consumer complaints concerning health privacy and regulated entities.

Where to File

You can file your complaint through the Office of the Attorney General’s Consumer Protection Division online portal: 

File a Consumer Complaint – Texas Attorney General alt-dev.texasattorneygeneral.gov.

What You’ll Need

Before you start, gather the following:

- Name and full address of the business or individual you’re complaining about.

- Detailed description of the problem, including relevant dates and amounts.

- Transaction or contract details (if applicable).

- Payment information (if relevant).

- Business websites and email addresses.

- Steps you’ve taken to resolve the issue, along with names and contact info of people you’ve contacted at alt-dev.texasattorneygeneral.gov.

What to Include in Your Complaint

Make sure to include:

- A clear statement of the problem.

- Supporting documents (optional, but helpful) in accepted formats (PDF, DOC, JPG, MP4, etc., up to 25 MB each, 10 files max) alt-dev.texasattorneygeneral.gov.

- Avoid sensitive personal information (e.g., SSN, DOB, financial account numbers) alt-dev.texasattorneygeneral.gov.

How to Submit

- Go to the OAG’s complaint form page.

- Select the appropriate complaint type.

- Complete the form in full — note that the system does not save partial submissions.

- Upload any supporting documents (if applicable).

- Submit your complaint and save the confirmation email that includes your complaint number from alt-dev.texasattorneygeneral.gov.

Important Notes

Your complaint is public under Texas law alt-dev.texasattorneygeneral.gov.

The Office of the Attorney General cannot provide legal advice. The complaint number is for reference only and does not indicate whether the OAG is investigating the case alt-dev.texasattorneygeneral.gov.

Tip: If your issue involves a health privacy violation, you may want to contact the relevant state agency listed on the OAG’s consumer information website under § 181.103, as they may have jurisdiction over the matter.

How to Contact Different Boards

Identify the Correct Authority

Texas Medical Board (TMB) 

- Regulates physicians, surgeons, and certain medical practitioners.

- Website: tmb.texas.gov

- Phone: 512‑305‑7030

- Hours: Mon–Fri, 8 a.m.–5 p.m. Texas Medical Board

Texas Board of Nursing (BON) 

- Regulates nurses, advanced practice registered nurses, and nursing assistants.

- Website: bon.texas.gov 

- Address: William P. Hobby Building, 333 Guadalupe, Suite 3‑460, Austin, TX 78701‑3944 Texas Board of Nursing

Texas Board of Pharmacy (TBP) 

- Regulates pharmacists and pharmacy technicians.

- Website: texaspharmacy.gov

Texas Board of Dental Examiners (TBDE) 

- Regulates dentists and dental hygienists.

- Website: texasdental.gov

Texas Board of Chiropractic Examiners (TBCE) 

- Regulates chiropractors.

- Website: texaschiropractic.org

Texas Board of Osteopathic Examiners (TBOE) 

- Regulates osteopathic physicians.

- Website: texasosteopathic.org

Texas Board of Podiatric Examiners (TBPE) 

- Regulates podiatrists.

- Website: texaspodiatry.org

Texas Board of Physical Therapy Examiners (TBPE) 

- Regulates physical therapists.

- Website: texasphysicaltherapy.org

For healthcare facilities, HHSC regulates specific facilities (e.g., hospitals, clinics, and laboratories) under certain statutes. You can find licensing information and contact HHSC’s licensing division at hhs.texas.gov Texas Health and Human Services.

General HPC coordination: The Health Professions Council (1‑800‑821‑3205) coordinates regulatory efforts among boards and can direct you to the correct authority Healthcare Professions Council.

Tip: Always verify the correct board before reaching out, as each board has its own rules, complaint process, and disciplinary procedures.

For Other Licensed Health Professionals

Texas Department of Licensing and Regulation (TDLR) – Regulates many healthcare professions (e.g., physical therapists, speech pathologists, optometrists, podiatrists, etc.) and handles complaints, investigations, and disciplinary actions.

- Website: TDLR Complaints

- Contact:

  - Main Office: 920 Colorado, Austin, TX 78701

  - Phone: (512) 463‑6599 (Toll‑Free in TX: 800‑803‑9202) Texas Department of Licensing and Regulation

  - Complaint intake: (512) 463‑6599 or via the TDLR website.

For Health Care Facilities

Texas Health and Human Services (HHSC) – Regulates licensed facilities (hospitals, clinics, rehab centers, etc.) and investigates violations.

- Website: HHSC Health Care Facilities Regulation

- Contact: HHSC main office or specific facility regulation office.

General Tips

- Clearly identify the profession and facility type to ensure you reach the correct agency.

- Utilize the agency’s ‘Filing a Complaint’ or ‘Contact Us’ page for the latest forms and procedures.

- Keep copies of all correspondence and evidence submitted.