​Texas HB 4224 requires covered healthcare entities to post instructions in two locations — on their website and at each physical facility — telling patients how to request medical records, contact the applicable licensing or disciplinary authority, and file a consumer complaint under Texas Health and Safety Code Section 181.103. 

To get a copy of your medical records please just let us know by email at dayspringwellness2001@gmail.com or just talk to us.

Under Texas Health and Safety Code § 181.103, the Texas Attorney General maintains a consumer information website that lists state agencies regulating health-related entities (such as the Texas Medical Board, Texas Department of Insurance, and the Texas Department of State Health Services) and provides details on their complaint enforcement processes Texas Public Law. This section does not create a new complaint process — it authorizes the Attorney General’s Office to handle consumer complaints related to health privacy and regulated entities.

You can file your complaint through the Office of the Attorney General’s Consumer Protection Division online portal:
File a Consumer Complaint 

– Texas Attorney General alt-dev.texasattorneygeneral.gov.

Before starting, gather:

• Name and full address of the business or individual you’re complaining about.
• Detailed description of the problem, including relevant dates and amounts.
• Transaction or contract details (if applicable).
• Payment information (if relevant).
• Business websites and email addresses.
• Steps you’ve taken to resolve the issue, including names and contact info of people you’ve contacted alt-dev.texasattorneygeneral.gov.

• Clear statement of the problem.
• Supporting documents (optional but helpful) in accepted formats (PDF, DOC, JPG, MP4, etc., up to 25 MB each, 10 files max) alt-dev.texasattorneygeneral.gov.
• Avoid including sensitive personal information (e.g., SSN, DOB, financial account numbers) alt-dev.texasattorneygeneral.gov.

1. Go to the OAG’s complaint form page.
2. Select the appropriate complaint type.
3. Complete the form in full — the system does not save partial submissions.
4. Upload any supporting documents (if applicable).
5. Submit and save the confirmation email, which includes your complaint number alt-dev.texasattorneygeneral.gov.
6. 
   

• Your complaint is open to the public under Texas law alt-dev.texasattorneygeneral.gov.
• 
  
• The OAG cannot give legal advice.
• The complaint number is for reference only and does not indicate whether the OAG has a case or investigation pending alt-dev.texasattorneygeneral.gov.
• 
  

Tip: If your issue involves a health privacy violation, you may also contact the relevant state agency listed in the OAG’s consumer information website under § 181.103, as they may have jurisdiction over the matter

How to Contact the Different Boards

 Identify the Correct Authority

Texas Medical Board (TMB) 

Regulates physicians, surgeons, and certain other medical practitioners.

1. Website: tmb.texas.gov
2. Phone: 512‑305‑7030
3. Hours: Mon–Fri, 8 a.m.–5 p.m. Texas Medical Board

Texas Board of Nursing (BON) 

Regulates nurses, advanced practice registered nurses, and nursing assistants.

1. Website: bon.texas.gov
2. Address: William P. Hobby Building, 333 Guadalupe, Suite 3‑460, Austin, TX 78701‑3944 Texas Board of Nursing

Texas Board of Pharmacy (TBP) 

Regulates pharmacists and pharmacy technicians.

1. Website: texaspharmacy.gov

Texas Board of Dental Examiners (TBDE) 

Regulates dentists and dental hygienists.

1. Website: texasdental.gov

Texas Board of Chiropractic Examiners (TBCE) 

Regulates chiropractors.

1. Website: texaschiropractic.org

Texas Board of Osteopathic Examiners (TBOE) 

Regulates osteopathic physicians.

1. Website: texasosteopathic.org

Texas Board of Podiatric Examiners (TBPE) 

Regulates podiatrists.

1. Website: texaspodiatry.org

Texas Board of Physical Therapy Examiners (TBPE) 

 Regulates physical therapists.

1. Website: texasphysicaltherapy.org

For health care facilities
HHSC regulates certain facilities (e.g., hospitals, some clinics, laboratories) under specific statutes. You can find facility licensing information and contact HHSC’s licensing division at hhs.texas.gov Texas Health and Human Services.

General HPC coordination
The Health Professions Council (1‑800‑821‑3205) coordinates regulatory efforts among boards and can direct you to the correct authority Health Professions Council.

Tip: Always confirm the correct board before contacting, as each has its own rules, complaint process, and disciplinary procedures.

 For Other Licensed Health Professionals

Texas Department of Licensing and Regulation (TDLR) – Regulates many healthcare professions (e.g., physical therapists, speech pathologists, optometrists, podiatrists, etc.) and handles complaints, investigations, and disciplinary actions.

Website: TDLR Complaints

Contact:

Main Office: 920 Colorado, Austin, TX 78701

Phone: (512) 463‑6599 (Toll‑Free in TX: 800‑803‑9202) Texas Department of Licensing and Regulation

Complaint intake: (512) 463‑6599 or via the TDLR website.

For Health Care Facilities

Texas Health and Human Services (HHSC) – Regulates licensed facilities (hospitals, some clinics, rehab centers, etc.) and investigates violations.

Website: HHSC Health Care Facilities Regulation

Contact: HHSC main office or specific facility regulation office.

General Tips

Identify the profession and facility type to ensure you contact the correct agency.

Use the agency’s “Filing a Complaint” or “Contact Us” page for the most up-to-date forms and procedures.

Keep copies of all correspondence and evidence you submit.